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- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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We hope that there will never be a reason to complain about any aspect of our service however, it is important to Frontier Hospitality Advisor that any dissatisfaction is dealt with speedily and effectively.
A person has been appointed in our Penticton office to deal with complaints and you should not hesitate to contact:
Frontier Hospitality Advisor
208 Main Street
Where your complaint is initially made orally, whether face-to-face or by telephone, you will be requested to send a written summary of your complaint to the person dealing with it.
Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the internal investigation into your complaint and to let you know what actions have been or will be taken.