Last Updated: November 1, 2025
Effective Date: November 1, 2025
1. Introduction
Frontier Hospitality Advisor (“we,” “our,” or “us”) operates frontierhospitality.ca (the “Website”). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, use our services, or engage with us in any way.
By using our Website, you consent to the collection and use of information in accordance with this Privacy Policy.
If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at bryce@frontierhospitality.ca.
2. Who We Are
Frontier Hospitality Advisor
129 Nanaimo Ave W
Penticton, BC V2A 1N2
Canada
Email: bryce@frontierhospitality.ca
Phone: (800) 592-1349
We operate an online information and advertising platform connecting buyers, sellers, and real estate professionals specializing in hospitality properties including fishing lodges, hunting camps, resorts, hotels, and motels.
3. Information We Collect
3.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Submit a property for sale listing:
- Property details (address, description, features, pricing)
- Contact information (name, email, phone)
- Photos and documents related to the property
- Contact us via inquiry forms:
- Name, email address, phone number
- Message content
- Property of interest
- Register for an agent profile:
- Business name, license number
- Contact information
- Professional bio and credentials
- Region/specialization
- Subscribe to our newsletter:
- Email address
- Name (optional)
- Property interests (optional)
- Post in discussion forums:
- Username, email
- Forum posts and comments
- Submit wanted ads:
- Contact information
- Property criteria and budget
- Timeline and preferences
- Future features (when launched):
- User account information (username, password)
- Property waitlist preferences
- Saved searches and alerts
- Internal messages between users
3.2 Information Collected Automatically
When you visit our Website, we automatically collect:
- Device Information:
- IP address
- Browser type and version
- Operating system
- Device type (mobile, tablet, desktop)
- Usage Information:
- Pages viewed
- Time spent on pages
- Click patterns
- Referring website
- Search queries within our site
- Cookies and Tracking Technologies:
- Session cookies (temporary)
- Persistent cookies (saved on your device)
- Analytics cookies (Google Analytics)
- Advertising cookies (if applicable)
3.3 Information from Third Parties
We may receive information about you from:
- Public Records: Property ownership records, tax assessor data
- Real Estate Agents: When they submit listings on behalf of property owners
- Analytics Providers: Google Analytics, website performance tools
- Payment Processors: Stripe (for sponsorship payments – when launched)
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 To Provide Our Services
- Display property listings on our Website
- Connect buyers with sellers
- Feature agent profiles in our directory
- Facilitate communication between parties
- Process newsletter subscriptions
- Enable forum discussions
4.2 To Improve Our Services
- Analyze website traffic and user behavior
- Understand which features are most valuable
- Optimize user experience
- Develop new features and services
4.3 To Communicate With You
- Send requested information
- Respond to inquiries and support requests
- Send newsletters (with your consent)
- Notify you of relevant properties or opportunities
- Send service-related announcements
4.4 For Marketing Purposes (with consent)
- Send promotional emails about our services
- Advertise to you on third-party platforms
- Conduct market research and surveys
4.5 For Business Operations
- Process payments (agent sponsorships)
- Maintain records
- Prevent fraud and abuse
- Comply with legal obligations
- Enforce our Terms of Service
5. Legal Basis for Processing (PIPEDA Compliance)
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), we process your information based on:
- Consent: You have given us clear consent to process your information for specific purposes (e.g., newsletter subscription, listing submission)
- Contract Performance: Processing is necessary to fulfill our services to you (e.g., displaying your listing, connecting you with an agent)
- Legitimate Interests: We have a legitimate business interest (e.g., improving our website, preventing fraud) that doesn’t override your privacy rights
- Legal Obligation: We must process your information to comply with Canadian law
6. How We Share Your Information
6.1 Information We Share Publicly
The following information is displayed publicly on our Website:
- Property Listings: Property details, photos, contact information (as provided by you)
- Agent Profiles: Name, business name, contact information, bio, region, license number
- Forum Posts: Username, post content, timestamp
- Wanted Ads: Property criteria, contact information (as provided by you)
You control what information is public by choosing what you submit to us.
6.2 Information We Share With Service Providers
We share information with trusted third-party service providers who help us operate our business:
- Web Hosting: GoDaddy
- Email Services: Gmail, Mailerlite
- Analytics: Google Analytics
- Payment Processing: Stripe (for agent sponsorships – future)
- Security Services: SSL certificate providers, backup services
These providers are contractually obligated to protect your information and may only use it to provide services to us.
6.3 Information We Share With Other Users
- When you submit an inquiry about a property, we share your contact information with the property owner or their agent
- When you join a waitlist (future feature), the property owner receives your contact information
- When you send a message (future feature), the recipient receives it
6.4 Legal Disclosures
We may disclose your information if required by law or in response to:
- Court orders, subpoenas, or legal process
- Government or law enforcement requests
- Requests to protect our rights, property, or safety
- Investigations of fraud or illegal activity
6.5 Business Transfers
If we are acquired, merge with another company, or sell assets, your information may be transferred to the new owner. You will be notified of any such change.
7. International Data Transfers
Your information may be transferred to and processed in:
- Canada (where our servers are located)
- United States (where some service providers like Google Analytics are based)
We ensure that any international transfers comply with PIPEDA and that your information receives adequate protection.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Specific Retention Periods:
- Property Listings: Until the property is sold or you request removal
- Agent Profiles: Duration of sponsorship + 1 year
- Newsletter Subscriptions: Until you unsubscribe
- Inquiry Forms: 2 years
- Forum Posts: Indefinitely (publicly visible content)
- Analytics Data: 26 months (Google Analytics default)
- Transaction Records: 7 years (Canadian tax law requirement)
- User Accounts (future): Until account deletion + 30 days
After the retention period, we securely delete or anonymize your information.
9. Your Privacy Rights
Under PIPEDA, you have the following rights:
9.1 Right to Access
You can request a copy of the personal information we hold about you.
9.2 Right to Correction
You can request that we correct inaccurate or incomplete information.
9.3 Right to Deletion
You can request deletion of your personal information, subject to legal retention requirements.
9.4 Right to Withdraw Consent
You can withdraw your consent for marketing communications at any time.
9.5 Right to Data Portability
You can request a copy of your information in a structured, commonly used format.
9.6 Right to Object
You can object to our processing of your information in certain circumstances.
9.7 Right to Complain
You can file a complaint with the Office of the Privacy Commissioner of Canada:
- Website: www.priv.gc.ca
- Phone: 1-800-282-1376
To exercise any of these rights, contact us at bryce@frontierhospitality.ca
We will respond to your request within 30 days as required by PIPEDA.
10. Cookies and Tracking Technologies
10.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our Website. They help us recognize your device on return visits and remember your preferences.
10.2 Types of Cookies We Use
Essential Cookies (Required)
- Enable core website functionality
- Remember your session as you navigate pages
- Cannot be disabled
Analytics Cookies (Optional)
- Google Analytics – tracks website usage and performance
- Helps us understand visitor behavior and improve the site
Functional Cookies (Optional)
- Remember your preferences (language, region)
- Improve your user experience
Advertising Cookies
- Track your browsing across websites
- Show you relevant advertisements
10.3 Managing Cookies
You can control cookies through:
- Browser Settings: Most browsers allow you to:
- Block all cookies
- Block third-party cookies only
- Delete cookies after each session
- Receive alerts before cookies are stored
- Opt-Out Tools:
- Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
- Network Advertising Initiative: https://optout.networkadvertising.org/
Note: Blocking cookies may limit website functionality.
11. Third-Party Links
Our Website contains links to third-party websites (e.g., agent websites, property sites, social media). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.
12. Security Measures
We implement appropriate technical and organizational measures to protect your information:
Technical Measures:
- SSL/TLS encryption for data transmission
- Secure hosting with GoDaddy
- Regular security updates and patches
- Firewall protection
- Secure backup systems
Organizational Measures:
- Access controls (limited employee access)
- Confidentiality agreements with staff
- Regular security training
- Incident response procedures
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
13. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
If you believe we have collected information from a child under 18, please contact us immediately at bryce@frontierhospitality.ca, and we will promptly delete it.
14. Email Communications
14.1 Marketing Emails
If you subscribe to our newsletter, you will receive:
- Property listings and market updates
- Industry news and resources
- Promotional offers (occasionally)
You can unsubscribe at any time by:
- Clicking “Unsubscribe” in any email
- Emailing bryce@frontierhospitality.ca
- Updating your preferences (future feature)
14.2 Transactional Emails
We may send non-marketing emails related to:
- Your listing or inquiry
- Account notifications (future)
- Service updates or changes
- Legal notices
You cannot opt out of transactional emails as they are necessary for our services.
15. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect
- Right to know if we sell or share your information (we do not)
- Right to request deletion
- Right to opt-out of sale (not applicable)
- Right to non-discrimination
To exercise these rights, contact us at bryce@frontierhospitality.ca.
16. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to access, rectification, and erasure
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with your supervisory authority
To exercise these rights, contact us at bryce@frontierhospitality.ca.
17. Do Not Track Signals
Some browsers include a “Do Not Track” (DNT) feature. Our Website does not currently respond to DNT signals because there is no industry standard for how to interpret them.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our practices
- New legal requirements
- Service improvements or new features
When we make changes:
- We will update the “Last Updated” date at the top
- Material changes will be prominently posted on our Website
- You may receive an email notification (if subscribed)
Continued use of our Website after changes constitutes acceptance of the updated policy.
19. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:
Email: bryce@frontierhospitality.ca
Phone: (800) 592-1349
Mail:
Frontier Hospitality Advisor
129 Nanaimo Ave W
Penticton, BC V2A 1N2
Canada
We will respond to all requests within 30 days.
20. Consent
By using frontierhospitality.ca, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
If you do not agree with this Privacy Policy, please do not use our Website or services.
This Privacy Policy is governed by the laws of British Columbia and Canada.