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Terms of Service

Last Updated: November 1, 2025
Effective Date: November 1, 2025

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE.

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Frontier Hospitality Advisor (“we,” “us,” “our,” or “Company”) governing your access to and use of frontierhospitality.ca (the “Website”) and all related services, features, and content.

By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Website.

2. About Our Services

2.1 What We Do

Frontier Hospitality Advisor operates an online information and advertising platform connecting buyers, sellers, and real estate professionals in the hospitality property industry, including:

  • Fishing and hunting lodges
  • Resorts and campgrounds
  • Hotels and motels
  • Marinas
  • Recreational properties

Our Services Include:

✓ Property listing directory (for-sale advertisements)
✓ Agent and broker directory (“Find an Agent”)
✓ Agent sponsorship/advertising programs
✓ Wanted ads section (buyer inquiries)
✓ Discussion forums
✓ Educational articles and resources
✓ Property information database (future: “Unlisted” section)
✓ User accounts and messaging (future features)

2.2 What We Do NOT Do

IMPORTANT: We are NOT a real estate brokerage, agent, or service provider.

We DO NOT:

  • ❌ List, sell, or broker real estate transactions
  • ❌ Represent buyers or sellers in transactions
  • ❌ Provide real estate advice or recommendations
  • ❌ Negotiate prices or terms
  • ❌ Facilitate closings or handle funds
  • ❌ Verify property information or ownership
  • ❌ Guarantee accuracy of listings or agent credentials
  • ❌ Earn commissions on property sales
  • ❌ Provide legal, financial, or tax advice

We are an advertising and information platform only. All transactions, negotiations, and professional relationships occur directly between users and their chosen real estate professionals.

3. Eligibility and Account Requirements

3.1 Age Requirement

You must be at least 18 years old to use our Website. By using our services, you represent that you are 18 or older.

3.2 Accurate Information

You agree to provide accurate, current, and complete information when:

  • Submitting property listings
  • Creating agent profiles
  • Posting wanted ads
  • Registering for an account (future)
  • Contacting us or other users

3.3 Account Security (Future Feature)

When we launch user accounts, you will be responsible for:

  • Maintaining the confidentiality of your password
  • All activities under your account
  • Notifying us immediately of unauthorized access

4. Property Listings

4.1 Listing Submission

When you submit a property for-sale listing, you agree that:

You Represent and Warrant:

  • You are the property owner OR an authorized agent/representative
  • You have the legal right to advertise the property
  • All information provided is accurate to the best of your knowledge
  • All photos and documents are yours or you have permission to use them
  • The property is legally available for sale
  • You will update information if circumstances change

Listing Fees:

  • Standard listing fee: $349 CAD (one-time payment)
  • Sponsored agent discount: $174.50 CAD (50% off)
  • Payment required before listing goes live
  • Fee is non-refundable once listing is published
  • Listings remain active until sold or you request removal

4.2 Listing Content Requirements

Your listing must:

  • Provide accurate property description
  • Include honest representation of condition
  • Disclose known material defects
  • Not mislead potential buyers
  • Comply with all applicable advertising laws

Your listing must NOT:

  • Contain false or deceptive information
  • Discriminate based on protected characteristics
  • Violate fair housing laws
  • Include spam or irrelevant content
  • Infringe on intellectual property rights

4.3 Our Rights Regarding Listings

We reserve the right to:

  • Review listings before publication
  • Edit listings for clarity or format (with notice)
  • Remove listings that violate these Terms
  • Refuse listings at our sole discretion
  • Contact you if information appears inaccurate

4.4 Listing Disclaimers

We do not verify:

  • Property ownership
  • Accuracy of descriptions or photos
  • Property condition or value
  • Legal status or zoning
  • Financial information provided
  • Seller identity or authorization

Buyers must conduct their own due diligence, inspections, and verification.

5. Agent Directory & Sponsorship Program

5.1 Agent Profiles

Real estate agents and brokers may create profiles in our directory. By creating a profile, you represent that:

  • You hold a valid real estate license (where required)
  • Your license is in good standing
  • All credentials and information are accurate
  • You comply with all real estate regulations
  • You maintain proper insurance and bonding

5.2 Sponsorship Terms

For Sponsored Agents:

Service Provided:

  • Regional sponsorship placement
  • Profile on agent directory
  • Visibility on property pages in your region
  • 50% discount on property listing fees
  • Contact form routing to your email

Fees and Payment:

  • Monthly sponsorship fee (as quoted)
  • Paid in advance via credit card or e-transfer
  • Automatically renews monthly unless cancelled
  • 30 days notice required for cancellation
  • No refunds for partial months

What Sponsorship Is:

  • Advertising placement on our platform
  • Marketing visibility in your region
  • Platform access during active sponsorship

What Sponsorship Is NOT:

  • A guarantee of leads or inquiries
  • A referral or commission arrangement
  • A partnership or agency relationship
  • An exclusive territory agreement (we may add additional tiers)

5.3 Agent Conduct Requirements

Agents must:

  • Respond professionally to inquiries
  • Comply with all real estate regulations
  • Maintain valid licensing
  • Act independently (not on our behalf)
  • Disclose all material facts to clients
  • Follow fair housing laws

Agents must NOT:

  • Misrepresent their relationship with us
  • Claim endorsement by Frontier Hospitality
  • Violate any real estate laws or ethics codes
  • Spam or harass users
  • Share login credentials

5.4 Termination of Agent Profiles

We may suspend or terminate agent profiles for:

  • License suspension or revocation
  • Violations of these Terms
  • Complaints from users
  • Non-payment of fees
  • Fraudulent activity
  • Any reason at our discretion

6. User-Generated Content

6.1 Types of User Content

Users may submit various types of content including:

  • Property listings and descriptions
  • Photos and documents
  • Wanted ads
  • Forum posts and comments
  • Reviews and ratings (future)
  • Messages (future)

6.2 Content Standards

All user content must:

  • Be accurate and truthful
  • Comply with applicable laws
  • Respect intellectual property rights
  • Avoid hate speech, harassment, or threats
  • Not contain spam or malware
  • Not be false, misleading, or deceptive

6.3 License to Use Content

By submitting content to our Website, you grant us:

A non-exclusive, royalty-free, worldwide license to:

  • Display your content on our Website
  • Store and backup your content
  • Modify format for display purposes (not substance)
  • Include in search results and promotions
  • Share with third parties as necessary (e.g., hosting providers)

This license:

  • Lasts for the duration your content is on our site
  • Is revocable by removing your content
  • Does NOT give us ownership of your content
  • Does NOT allow us to sell or sublicense your content (except as necessary for our services)

You retain all ownership rights to your content.

6.4 Content Removal

We may remove content that:

  • Violates these Terms
  • Infringes intellectual property
  • Is illegal or harmful
  • Creates liability for us
  • Receives user complaints
  • We deem inappropriate

We are not obligated to monitor content but may do so at our discretion.

7. Wanted Ads & Buyer Inquiries

7.1 Posting Wanted Ads

Users may post wanted ads describing properties they wish to purchase. Wanted ads:

  • Are free to post
  • Remain active until you request removal
  • Are visible to property owners and agents
  • May result in direct contact from sellers

7.2 Responding to Inquiries

When responding to listings or wanted ads:

  • Provide accurate contact information
  • Respond professionally
  • Do not spam or harass
  • Understand that contact information will be shared with the other party

8. Discussion Forums

8.1 Forum Rules

Our forums are for industry discussion and questions. Forum posts must:

  • Stay on-topic
  • Be respectful and professional
  • Not contain commercial spam
  • Not violate any laws
  • Not attack other users

8.2 Moderation

We reserve the right to:

  • Moderate forum discussions
  • Edit or delete posts
  • Ban users who violate rules
  • Close threads at our discretion

9. Fees and Payment

9.1 Property Listing Fees

  • Standard Fee: $349 CAD per listing
  • Sponsored Agent Fee: $174.50 CAD per listing (50% discount)
  • Payment Methods: Credit card, PayPal, e-transfer
  • When Due: Before listing publication
  • Refund Policy: Non-refundable once published

9.2 Agent Sponsorship Fees

  • Monthly Fee: As quoted at time of sign-up
  • Billing: Automatic monthly renewal
  • Payment Methods: Credit card (preferred)
  • Cancellation: 30 days written notice required
  • Refund Policy: No refunds for partial months or cancellation

9.3 Future Features

Additional fees may apply for future features including:

  • Premium user accounts
  • Enhanced listings
  • Featured placement
  • Additional services

You will be notified of any new fees before they apply.

9.4 Price Changes

We reserve the right to change fees with 30 days notice. Changes apply to new purchases/renewals only. Active subscriptions continue at original price until renewal.

9.5 Taxes

All fees are in Canadian dollars and exclude applicable taxes (GST, PST, HST). Taxes will be added as required by law.

10. Disclaimers and Limitations of Liability

10.1 No Real Estate Services

FRONTIER HOSPITALITY ADVISOR IS NOT A LICENSED REAL ESTATE BROKER OR AGENT. We do not:

  • Provide real estate advice
  • Verify property information
  • Facilitate transactions
  • Represent any party
  • Guarantee any results

10.2 Accuracy of Information

WE DO NOT VERIFY OR GUARANTEE:

  • Property descriptions, prices, or availability
  • Agent credentials or licensing status
  • User identity or authorization
  • Legal compliance of listings
  • Condition or value of properties

Property information is provided by users and may be inaccurate, outdated, or incomplete.

10.3 Third-Party Relationships

All relationships between users (buyers, sellers, agents) are independent. We:

  • Do not control their actions
  • Are not responsible for their conduct
  • Do not guarantee their performance
  • Do not mediate disputes between users

10.4 “As Is” Service

THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or completeness
  • Uninterrupted access
  • Error-free operation

10.5 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

FRONTIER HOSPITALITY ADVISOR, ITS OWNERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, consequential, or punitive damages
  • Loss of profits, revenue, data, or opportunities
  • Business interruption
  • Property damage
  • Any damages arising from use of our Website
  • Actions or inactions of other users
  • Inaccurate information on the Website
  • Technical failures or security breaches

OUR TOTAL LIABILITY SHALL NOT EXCEED:

  • The amount you paid us in the 12 months prior to the claim, OR
  • $100 CAD, whichever is greater

10.6 Jurisdictional Limitations

Some jurisdictions do not allow limitation of implied warranties or liability for certain damages. In such jurisdictions, the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Frontier Hospitality Advisor, its owners, employees, contractors, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

  • Your use of the Website
  • Your violation of these Terms
  • Your violation of any laws or regulations
  • Content you submit or post
  • Your transactions with other users
  • Your infringement of third-party rights
  • Inaccurate information you provide
  • Your actions as an agent or property owner using our services

12. Intellectual Property

12.1 Our Intellectual Property

The Website and its content (excluding user-generated content) are owned by Frontier Hospitality Advisor and protected by:

  • Copyright
  • Trademark
  • Trade dress
  • Other intellectual property laws

You may not:

  • Copy, reproduce, or distribute our content
  • Use our trademarks or logos without permission
  • Create derivative works
  • Reverse engineer our Website
  • Use automated tools to scrape our Website

12.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for its intended purpose. This license:

  • Does not include resale or commercial use
  • Does not include modification or copying
  • Can be revoked at any time

12.3 Copyright Infringement

If you believe content on our Website infringes your copyright:

Contact us at: bryce@frontierhospitality.ca

Include:

  • Description of copyrighted work
  • Location of infringing material (URL)
  • Your contact information
  • Statement of good faith belief
  • Statement of accuracy under penalty of perjury
  • Your physical or electronic signature

We will investigate and remove infringing content as required by the Digital Millennium Copyright Act (DMCA).

13. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of information as described in our Privacy Policy.

Key points:

  • We collect personal information as described in Privacy Policy
  • We use information to provide services and improve Website
  • We share information with service providers and as required by law
  • You have rights to access, correct, and delete your information

Read our full Privacy Policy at: https://frontierhospitality.ca/privacy-policy/

14. Third-Party Links and Services

14.1 External Links

Our Website contains links to third-party websites including:

  • Agent websites
  • Property websites
  • Social media profiles
  • Partner services

We are not responsible for:

  • Content on third-party sites
  • Privacy practices of external sites
  • Products or services offered by third parties
  • Transactions with third parties

14.2 Third-Party Services

We use third-party service providers for:

  • Payment processing (Stripe)
  • Web hosting (GoDaddy)
  • Email services
  • Analytics (Google Analytics)

Your use of these services is subject to their terms and policies.

15. Prohibited Uses

You agree NOT to use the Website to:

Illegal Activities:

  • Violate any laws or regulations
  • Engage in fraudulent activity
  • Facilitate illegal transactions
  • Infringe intellectual property rights

Harmful Conduct:

  • Upload viruses, malware, or harmful code
  • Attempt to hack or breach security
  • Interfere with Website operation
  • Overload our servers or systems

Abusive Behavior:

  • Harass, threaten, or abuse other users
  • Post discriminatory content
  • Spam or send unsolicited messages
  • Impersonate others

Commercial Misuse:

  • Scrape or harvest data
  • Use automated tools without permission
  • Resell or redistribute our content
  • Compete with our services using our data

Violation of these prohibitions may result in immediate termination and legal action.

16. Account Termination

16.1 Termination by Us

We may suspend or terminate your access immediately, without notice, for:

  • Violation of these Terms
  • Fraudulent activity
  • Non-payment of fees
  • Complaints from other users
  • Illegal conduct
  • Any reason at our sole discretion

16.2 Termination by You

You may terminate your use of our services by:

  • Discontinuing use of the Website
  • Requesting account deletion (future feature)
  • Cancelling paid services (with 30 days notice)

16.3 Effect of Termination

Upon termination:

  • Your access rights immediately cease
  • We may delete your content (except as required by law)
  • Outstanding fees remain due
  • No refunds for prepaid services
  • Certain provisions of these Terms survive (indemnification, liability limitations, etc.)

17. Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

17.2 Jurisdiction

You agree that any legal action or proceeding shall be brought exclusively in the courts located in Penticton, British Columbia, and you consent to the jurisdiction of such courts.

17.3 Informal Resolution

Before filing a claim, you agree to contact us at bryce@frontierhospitality.ca to attempt to resolve the dispute informally. We’ll work in good faith to resolve issues.

17.4 Arbitration (Optional)

For disputes over $5,000 CAD, either party may elect binding arbitration under the rules of the British Columbia International Commercial Arbitration Centre.

Arbitration terms:

  • Single arbitrator
  • Location: Penticton, BC
  • Language: English
  • Costs: Split equally or as determined by arbitrator
  • Decision is final and binding

17.5 No Class Actions

You agree to resolve disputes individually. You waive the right to participate in class actions, class arbitrations, or representative proceedings.

18. Modifications to Terms

18.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes may be made for:

  • Legal or regulatory compliance
  • New features or services
  • Business model changes
  • Clarification or correction

18.2 Notice of Changes

When we make material changes:

  • We will update the “Last Updated” date
  • We will post notice on the Website
  • We may send email notification (if you’re subscribed)
  • Significant changes will have 30 days notice

18.3 Acceptance of Changes

Continued use of the Website after changes constitutes acceptance of the new Terms. If you do not agree with changes, you must discontinue use.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Frontier Hospitality Advisor regarding use of the Website.

19.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

19.3 Waiver

Our failure to enforce any provision does not waive our right to enforce it later or other provisions.

19.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any successor or affiliate.

19.5 Force Majeure

We are not liable for failure to perform due to causes beyond our reasonable control including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

19.6 Survival

Provisions that by their nature should survive termination shall survive, including: ownership, warranty disclaimers, indemnification, limitations of liability, and dispute resolution.

19.7 Notices

To contact us regarding these Terms: Email: bryce@frontierhospitality.ca
Mail: Frontier Hospitality Advisor, 129 Nanaimo Ave W, Penticton, BC V2A 1N2

Notices to you will be sent to the email address you provided.

19.8 Language

These Terms are drafted in English. If translated, the English version controls in case of conflict.

20. Special Provisions for Future Features

When we launch additional features, the following terms will apply:

20.1 Unlisted Property Directory

When we launch our “Unlisted” section featuring properties not currently for sale:

  • Property profiles are informational only
  • Properties are NOT for sale unless separately listed
  • We do not verify ownership or information
  • Property owners may claim and edit profiles
  • Buyers may express interest via waitlist
  • No transactions occur through our platform

20.2 User Accounts

When user account features launch:

  • You are responsible for account security
  • You must use your real identity
  • One account per person
  • No account sharing
  • Inactive accounts may be deleted

20.3 Messaging System

When internal messaging launches:

  • Messages are for property-related communication
  • We may monitor for safety and compliance
  • No spam or harassment
  • No guarantees of message delivery
  • We may store messages as required by law

20.4 Waitlist Feature

When property waitlists launch:

  • Joining a waitlist does not obligate anyone to transact
  • Property owners decide whether to respond
  • We simply facilitate introductions
  • No guaranteed response times
  • We do not mediate negotiations

21. Contact Information

For questions about these Terms:

Email: bryce@frontierhospitality.ca
Phone: (800) 592-1349
Mail:
Frontier Hospitality Advisor
129 Nanaimo Ave W
Penticton, BC V2A 1N2
Canada

Business Hours: Monday-Friday, 9 AM – 5 PM Pacific Time

22. Acknowledgment

BY USING FRONTIERHOSPITALITY.CA, YOU ACKNOWLEDGE THAT:

✓ You have read and understood these Terms
✓ You agree to be bound by these Terms
✓ You understand we are NOT a real estate brokerage
✓ You will conduct your own due diligence
✓ You understand all disclaimers and limitations
✓ You are responsible for your own decisions and transactions

If you do not agree to these Terms, do not use our Website.