Front Desk Agent (This is an EXAMPLE Only)

We’re looking for an outgoing individual for a full time Front Desk Receptionist

Roles / Responsibilities:

• Greet & interact with guests/patrons on all levels of their experience while providing excellent customer service
• Answer phone calls & respond to emails in a professional and timely manner
• Process guest check-ins and check-outs
• Ensure guest registrations are accurate and updated
• Accommodating special requests whenever possible
• Answer guest/patron inquiries with knowledge of all the facilities, as well as knowledge of the area
• Resolution for basic guest needs and/or issues
• Basic accounting procedures including debit/credit & cash transactions; balancing transactions at the end of a shift
• Communicating with housekeeping for delegation and scheduling.
• Report any issues to the Manager
• Light laundry during busy season

Knowledge/Skills

• Ability to operate computer, cash floats and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Excellent speech communication skills required to communicate with guests over the telephone & email communication.

Schedule:

• Day shift
• Holidays
• Weekdays
• Night shift (2PM to 10PM)
• Weekend

Additional pay:

• Overtime pay

Schedule:

• 8 hour shift
• Ability to commute/relocate

Education:

• Secondary School (preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (preferred)
• Front desk: 1 year (preferred

Note: This is an example only